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We were introduced to Andreas and Rosario by a friend in the business in the mid-80’s. We had little luck at first, but they were such incredibly charming people I always looked them up and met with them, just for the pleasure of having lunch together. This went on for 3-5 years. At some point, they lowered all their prices, redoubled their product development and our business took off. The moral of the story: be nice!