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We want you to be happy with your purchase from Invisible World, but if for some reason it doesn’t work out our exchange and return policy is simple. We will be happy to issue a refund or exchange any item within 30 days of your order date as long as the item has not been worn and the tags are still attached. At your request, we will provide Domestic customers with a prepaid return label. At Christmas time we extend the return date for all items purchased as Christmas presents to January 30.
Unfortunately, items which show wear, HAVE AN ODOR OF PERFUME, COLOGNE OR SMOKE, or have animal hairs on them can not be accepted and will be returned to the buyer. ODORS are our #1 friction point for returns, so if you are going to return your sweater, it's wise to try it on and then keep it sealed in a plastic bag until you ship it.
Outside the USA, please send all returns and exchanges by US Postal Service to:
Invisible World
725 5th Street
Juneau, AK 99801
Make sure to include your name, contact information and order information.
